Our unique approach

Our service is unique, as we appreciate that our clients require religious and cultural understanding. This is facilitated by trained mediators who understand the problems facing our community.

Mediation Process

  • Confidential
  • Un-biased
  • Non-Judgemental
  • Religiously and culturally sensitive

Stages in Mediation

There are three core steps in stage 1 and in stage 2, which are:


1 party or 2 parties; Also applicable and beneficial for any one party, even if the other party is not willing to take part in mediation

  • Step 1 Listening to disputes - We listen to both parties separately and empathically and allow them to express themselves freely in the absence of other party.
  • Step 2 Identifying causes - We identify the main/root causes to the conflict/dispute with both parties separately.
  • Step 3 Exploring options - We explore options for resolution / finding solutions separately with both parties.


Both parties; Usually, applicable and beneficial when both parties are taking part in mediation willingly and progressing towards a collective resolution

  • Step 1 Joint meeting - After the above 3 steps we assess the need for joint meetings and organise joint meetings if necessary.
  • Step 2 Resolution agreement - If successful through the joint meetings then we mutually agree on resolution(s)
  • Step 3 Follow up - We organise post resolution follow up meetings (if necessary)